Hi,
We have a Microsoft System Center 2012 R2 Data Protection Manager Version 4.2.1235.0 as a Guest system on a Hyper-V node. The Hyper-V role is on a Windows Server 2012 R2
I receive this error message:
DPM cannot browse the contents of the virtual machine on the protected computer [computername]. Item level recovery is not supported in the following scenarios.
1. The VHD contains a dynamic disk inside the guest OS.2. The VHD has no volume.
3. HyperV role is not installed on DPM server.
4. Automatic mounting of volumes is disabled on the DPM server.
1) Try enabling automatic mounting of volumes using mountvol on the DPM server to perform item level recovery
2) Otherwise perform a full restore of the virtual machine.
ID: 958
Details: Internal error code: 0x80990F4E
One of our protected Hyper-V guest systems backup suddenly refuses to browse the content of the VHD file. The system has 2 VHDs. One for the operating system and one for the data. The OS VHD has no problem with content browsing only the data VHDX started this error after the installation of september update. I already checked the status that was suggested (1. the vhd contains a dynamic disk... etc. ) and everything is well configured. I have no free space to make a full recovery cause it's 6TB of data.
The updates that were installed are:
DPM Server
KB2977629
KB2966828
KB2988948
KB2993651
KB890830
KB2977765
KB2894856
Protected Guest system
KB2972213
KB2977629
KB2894852
KB2973114
KB2993651
KB2988948
KB890830
KB2977765
KB2894856
Any advice? Thank you in advance for any help.
Andras